Bad customer services at Vodacom and promisses are not kept

Item: Vodacom
Rating: 1
Author: Noluvuyo M

I have an insurance for mobile device at Vodacom. I was treated badly by Vodacom insurance. Promises were not kept, the money is being taken every month but when submitting a claim I am being rejected for something that I was never made aware of. I want Vodacom to process my claim. I am their client for years, I have never claimed before.

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Replies (1)

Vodacom's replyOfficial

14 Dec 2021, 07:18

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply14 Dec 2021, 07:18

Official