AM
Alfredo M

1 reviews | Active since Apr 2015

17 Nov 2020, 12:39

bad customer services and no direct line to handle grievances

i have tried to telephonically call your customer services w.r.t. a query i have e-mailed as well as logged on hello Peter with no success. No one contacted me as yet. I will be forced to cancell all 6 of my contracts if this is not solved before the billing month end. i will contact my bank in order to cancell the debit orders against my bank account for vodacom and we can go to court as my upgraded contracts that started at beginning of Novemeber are not as i have agreed with your consultants. please refer to my other review for detail. "Dishonest upgrade marketing by online telemarketers and bills not as per quotes given"

0
Replies (1)
Vodacom
Vodacom's reply17 Nov 2020, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team