Bad customer services and bad network experiences

I had such a bad experience with Vodacom. I joined fibre through Vodacom. It’s been a month and I am struggling to cancel my contract since it’s never working, I have been calling every day 2 to 3 times a day and I am struggling with no internet. I have asked for a call back for management no one has returned my call. I have asked for a technician to come out no one has come out to assist me. I am annoyed and livid as my work is suffering. It is a nightmare you one the phone for hours and then no one can still help you. I was never told you needed a 5g for your tv to watch Netflix they are misleading they don’t inform you they just want to sign up a contract. The one department transfers you to the next. Bad services no one assists if I knew this I would have never signed up