Bad Customer Services

Good evening, I'm a Vodacom customer for the last 21 years, so last week I did do an online application for a new contract, Vodacom phone me, and confirm everything also where to deliver ecectra, only to phone Vodacom this morning and find out someone at Vodacom canceled my request and I did confirm that I'm taking the Samsung s25 ultra 512gig, so someone at Vodacom decided that the can just cancel the confirmed contract with out letting me as customer know or Vodacom informing me of any changes. Utterly disappointed. So now im still sitting with out the contract and phone, someone at Vodacom did not do there job!!!! I would like to know, where's the recorded calls between me and Vodacom from last week, also where is the communication to me as customer and also where is the proof that I canceled my request??? This is UNACCEPTABLE.. Client Service.. no where.. is this wat a 21 year customer means to you? Also im not behind on any payment or account with Vodacom..