1 reviews | Active since May 2016

08 May 2016, 11:21

Bad customer services

<p>I recently sent my LG G4 in for a warranty claim for its second time in less than 12 months and Vodacom replaced my phone as the broken phone was irreparable, which is all good, but my issue is that I sent the phone in with its original box and original accessories, all they did was replace the motherboard and back half of the phone with someone else's second hand junk and returned it to me in the same box I sent it in with. &nbsp;My phone now does not match imei numbers with the box it is in, which I'm not at all happy with. That added to the fact that when I complained here previously about the turnaround repairs time they constantly promised to contact me to resolve the issue which they absolutely never did. I have now realised that I'm just a cash paying mule to vodacom, they don't give a damn about me as a customer, they don't give a damn about the fact that I'm not happy with their service and i can promise i wont give a damn when my contact expires with being committed them ad I was in the past, I've been with Vodacom for over 17 years, I easy spend a grand a month but they couldn't even be bothered to resolve my problems apart from saying we will be in contact in du<span style="font-family: 'Avenir W01';">e course.&nbsp;</span></p>

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Replies (1)
Vodacom
Vodacom's reply13 May 2016, 12:46
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team

Best regards,