AS
Anri S
1 reviews | Active since Feb 2016
12 Feb 2019, 09:49
Bad customer services
Purchased a brand new phone on 9 January 2019. Phone fell 19 days later. No insurance on my phone as they didn't sold insurance to me. Got my phone back asked them to insure my phone they couldn't because someone can't do it on behalf of me. Went to a local vodacom store yesterday said I can only insure within 30 days of purchase. Gave me a ********** number to call - said I must insure with them within 7 days of purchase. I am really unhappy with the service I got with vodacom sales reps lately. I don't have R3000's R3000's to fix my phone if anything happens to it. Bad service for sales reps to just sell to people to get commission.
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Replies (2)
Vodacom's replyOfficial
12 Feb 2019, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2019, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Feb 2019, 11:21 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly contact Finrite on ***(free from a Vodacom sim). They are best equipped to assist.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2019, 11:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly contact Finrite on ***(free from a Vodacom sim). They are best equipped to assist.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,