Bad customer services

Cell phone Repairs After i have submit my cellphone for repairs the repair centre was asking for the acces fee of R450 before they can start with repairs .They have made various phonecalls for the access fee to be paid but after payment was done theres no feedback .This is unacceptable.That was after 2 week sof waiting for a feedback.The access fee was paid on 20.08.2018.No feedback was received from the repair centre .When 2 phone calls were made by myself repairs told me that are no parts at that moment and they are waiting for parts.Up till the 07.09.2018 no response was received from the Uitenhage Vodacom branch where it was handed in nore the Vodacom repair shop themselves .This is very bad customer service because it is not the responsibility of the customer to phone 10 times for repaires that was done .It is very dissapointed for services from their side.