Bad Customer Service/Fibre connection not working/Refusal of Cancellation

I had vodacom fibre for over 6 months and it has been hell from the 1st month. I struggle with connection every single month and the issue never gets resolved. They have given me 4 different backup simcards and ****les and they all don't work, I've had downtown which was not credited and ticket closed without even contacting me. I've logged complaints via emails and telepathically, they have all been ignored! Emails were sent through to *** & *** but they do not bother to contact me back. I have spoken to the re-tensions department to cancel this appalling service, but they refuse to cancel and I keep being promised that it will be sorted out, but nothing has been done. I have spoken to the following agents and managers from retention and they promised to call me back but they have never bothered for over 3 months, their names are as follows: Azande Seshan Jordan Sahir Heerlall CJ Celine Emily Aricksamy

Please view latest email below that was sent and also ignored: From: Masi Madlanga Sent: Monday, 24 June 2024 15:23 To: *** <***>; *** <***>; Curwen Boyd, Vodacom <***>; Valerie Bernedette Stainbank, Vodacom (External) <***> Cc: zt******* <zt*******> Subject: Fw: Vodacom: Vodacom: Service request SR*** update to Open Hi Patrick

Please note that I have not received any assistance the whole of today. I have called customer care more than 5 times today and I keep being told that I will be called back in an hour, I have been hearing that story since 8am today, I do not even want to mention how many times I have heard line over the weekend. Up until now, I am still waiting for Holland Alista to give me a call, and he still has not bothered to call me. I Also spoke to Curwen over WhatsApp ***), but he also never bothered to contact me and find out if my issue has been resolved. I also emailed Valarie, but she also did not bother to reply to any of my emails. I am now going to escalate this on HelloPeter for a resolution.

Today I contacted Metro Fibre as well over 5 times, and they keep informing me that the issue is not on their side but Vodacom, but no one from either party has bothered to assist, call me back, nor send a tech onsite to fix this issue. Holland promised to call me back last week Wednesday, but he has never bothered to contact me. I was promised that a tech would be sent to my home on Friday (21-06-2024), but no one bothered to come, nor call me. Yesterday I was also promised that a Tech would come to my home to replace the router, but as to Vodacom spirit, no one came, Vodacom and Metro Fibre never fail to dissapoint.