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Edison T
1 reviews | Active since Mar 2009
31 May 2022, 10:10
bad customer service/false advertising
morning i'm not pleased with the level of service i'm getting from your customer care i sent an email on the 16 may 2022 regarding buying data i loaded just 4 u however not getting vb credited to my vb account. yesterday(30.05.2022) I loaded just 4 u voice of R40 and i'll earn 100vb , but i was not credited with 100vb. please investigate, and please improve your level of the response on the customerservice e-mail why provide a channel of customer service if you cannot get back to your clients
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Replies (3)
Vodacom's replyOfficial
31 May 2022, 10:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 May 2022, 10:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Edison T's updateReviewer Update
31 May 2022, 15:43hi Vodacom
please check on the 16 may 2022 regarding buying data i loaded just 4 u, however not getting 100 vb credited to my vb account, i had to buy again please investigate this as well
please check on the 16 may 2022 regarding buying data i loaded just 4 u, however not getting 100 vb credited to my vb account, i had to buy again please investigate this as well
ET
Edison T's update31 May 2022, 15:43
Reviewer Update
hi Vodacom
please check on the 16 may 2022 regarding buying data i loaded just 4 u, however not getting 100 vb credited to my vb account, i had to buy again please investigate this as well
please check on the 16 may 2022 regarding buying data i loaded just 4 u, however not getting 100 vb credited to my vb account, i had to buy again please investigate this as well
ET
Edison T's updateReviewer Update
01 Jun 2022, 08:42morning it's 24 hours later, however my vodabucks are still not reflecting, sort this out.
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Edison T's update01 Jun 2022, 08:42
Reviewer Update
morning it's 24 hours later, however my vodabucks are still not reflecting, sort this out.