DW
Deborah W
1 reviews | Active since Dec 2020
17 Sept 2022, 09:21
Bad customer service with Vodacom insurance.
I have been waiting for a refund from Vodacom since the 31st May Every time I call I get transferred to someone else or the call gets dropped. They billed me incorrectly and after numerous follow ups. Still nothing from them. I've been a contract client with them for 23 years.....this service is appalling.
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Vodacom's replyOfficial
17 Sept 2022, 11:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Sept 2022, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team