BAD customer service with regards to my SIM swap

Hi<br> First of all I don't appreciate their sarcastic response on Facebook tp my complaint.<br> See post below;<br> I am very disappointed in the service i continuously receive from you... and your customer service centre. For the past week i have been trying to get a sim swap, and have been calling your call centre every single day. The consultants are not of much assistance, they are impatient, not very informative and the call centre background is very noisy. This sim swap was resultant of my recent upgrade with vodacom, and i think at this point, i should take back the phone and cancel my contract with you!<br> If my sim swap does not happen this week, let me know how I can cancel my contract and return the phone back to you.<br>