Bad Customer Service - Vodacom Mokopane

I went to the Vodacom store in Mokopane on the 6th March to buy a new phone - Samsung Note 9. I was assisted by a lady called Norah Kekana. There was a Note 9 on a deal where I can get 1GB data, 75 minutes and 25 SMSs for R799. I thought this was a good deal and I was ready to sign there and then!

She said that to complete the application I need a copy of my bank statement, payslips and proof of residence. I went back home to fetch all the required documents and came back to the Vodacom store. When I got back to the shop and handed her everything, she then advised me that she would capture my application for me and it will be done by the afternoon.

The next day 7th March I went back to the store to find out how far is my application and only to find that she didn't capture the application!!! She said she didn't capture it because the systems were offline. Then she takes my application in front of me and captures it as I wait. After she captures the application she advises me that the deal I was wanting to sign up for has now expired - it expired yesterday!!!! Now I can get the same phone for R829 and it comes with 250mb only!!

Now she is making this my problem?! I was at the Vodacom shop on the 6th March while the deal was active, I even went home to fetch supporting documents and did my application now I get told the deal has expired. If she had captured my application on the 6th when she got it, we wouldn't be here right now. I am in desperate need of a new phone as my current phone is giving me issues.

Norah told me that she has escalated the matter and asked Head office to open the deal so that she can capture it - it has been a week and I AM STILL WAITING!

This is unacceptable, and I am disappointed that a long-standing Vodacom customer like me is being treated like this!