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Thokozile M

1 reviews | Active since Dec 2012

07 May 2019, 13:41

Bad customer service Vodacom Kolonnade Pretoria North

I have app**** for a 90 GB sim card at Vodacom Kollonade on the 1st of May. I gave Collin my supporting documents such as ID copy. I am unable to finalise the agreement as I am told that he wrote my names incorrectly. I am not sure how did this happen as this was supposed to be a copy and paste exercise?. Now, I am being sent from pillar to post as the store is unable to activate my sim card, which I already paid for, because, they are waiting for IT. I am told only IT can correct the spelling error and I therefore have to wait for days. This is unacceptable. The service at kollonade Vodacom Shop is horrible. Please help Vodacom.

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Replies (2)
Vodacom
Vodacom's reply07 May 2019, 13:58
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply07 May 2019, 14:21
Official
Dear Thokozile, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, query has now been Resolved.  
 
Regards 
Consumer Website Team(SA)