1 reviews | Active since Nov 2020
Bad customer service Vodacom
Vodacom's customer service is really far below standard. I have changed from Standard Bank to FNB. I have been trying to get Vodacom to confirm that they have changed my banking details on the system since November 2021. All I have received so far is authenticating responses by email, as well as messages that there was insufficient funds when they tried to debit the monthly account from Standard Bank and a penaly fee as a result.I have chatted online with someone on the My Vodacom app. I have sent countless whatsapps and emails. I only received a sms from FNB on Tuesday that the debit order will in future be debited from my new account. Because no response was forthcoming and I tried to avoid paying a penalty fee again I paid my account directly on the Vodacom app. 3 days later Vodacom debited my account with the same amount on 3 February. Up until now I have not been able to get them to refund me and/or confirm that everything has indeed been corrected now.
As I mentioned in my original complaint the debit order has indeed been changed and the penalty fee returned, but I have still paid twice this month. I paid the amount of R517.12 on 30 January through the My Vodacom app, because at that time I still had not received confirmation of the above. And on 3 February the same amount was debited from my FNB account. Thus I have paid 2 x R517.12 and Vodacom owes me R517.12. I have received no acknowledgememt of that fact, or a refund/credit on my Vodacom account.
As I mentioned in my original complaint the debit order has indeed been changed and the penalty fee returned, but I have still paid twice this month. I paid the amount of R517.12 on 30 January through the My Vodacom app, because at that time I still had not received confirmation of the above. And on 3 February the same amount was debited from my FNB account. Thus I have paid 2 x R517.12 and Vodacom owes me R517.12. I have received no acknowledgememt of that fact, or a refund/credit on my Vodacom account.
November invoice payment due 30 December - paid debit order from FNB R618 on 7 January 2022
December invoice payment due 30 January - paid by mrs M Aucamp R517.12 through My Vodacom app on 30 January 2022
Extra payment 3 January 2022 debit order from FNB R517.12
January 2022 invoice R618 only due 27 February 2022
November invoice payment due 30 December - paid debit order from FNB R618 on 7 January 2022
December invoice payment due 30 January - paid by mrs M Aucamp R517.12 through My Vodacom app on 30 January 2022
Extra payment 3 January 2022 debit order from FNB R517.12
January 2022 invoice R618 only due 27 February 2022