BAD CUSTOMER SERVICE VODACOM
I got a Vodacom router and sim card at east rand mall branch in May 2022. The router was not working, I took it back, apparently they were going to book it for repairs and contact me, since May- I have not received any communications from the shop/Vodacom. my account is been billed an amount more that what we agreed on .
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Replies (3)
Vodacom's replyOfficial
28 Jun 2022, 09:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jun 2022, 09:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
29 Jun 2022, 14:26good day- please kindly advice who from the store contacted me and when? because I am the one who called the store today and their story is different from the one you are telling me. maybe you must consider doing a conference call with all parties ....
's update29 Jun 2022, 14:26
Reviewer Update
good day- please kindly advice who from the store contacted me and when? because I am the one who called the store today and their story is different from the one you are telling me. maybe you must consider doing a conference call with all parties ....
's updateReviewer Update
30 Jun 2022, 11:23good morning- I did visit the store yesterday. I spoke to Mr T Shabangu or is Sihlangu... the store manager, he showed me the number they called, and its not my number , please advice why you say they I refused to collect the router? obviously they called a wrong number, a wrong person. who refused to go to the store because they did not know what was happening.
's update30 Jun 2022, 11:23
Reviewer Update
good morning- I did visit the store yesterday. I spoke to Mr T Shabangu or is Sihlangu... the store manager, he showed me the number they called, and its not my number , please advice why you say they I refused to collect the router? obviously they called a wrong number, a wrong person. who refused to go to the store because they did not know what was happening.