Bad Customer Service Vodacom Boulders Mall

<p>On the 01st of June i went to the branch in order to apply for a new cell phone contract. I left my details and information as requested for them to approve and process my request. I was told i will get a respond the next day. When i went again to the branch on the 2nd June i was told the documnets have not been processed and they will call me. I did not get any feedback and on the 08th June i proceeded to go to the branch again. i was told to wait for Lucky who was assisting me as he was on lunch. this was at 4:30pm. When lucky came back I told him i have been waiting for Lucky and he said he is not lucky yet he was the same guy I dealt with the last time. He continued to say Lucky has gone home. I then left the store without a sim card and a contract.</p> <p> </p> <p>Today (09 June) i called around 9am and he answered and said he will call me back. He never called me back afetr promising to call within the hour (9-10am). He did not call me back. I called him again at 12:30 and he says he has done the porting cancellation and he will send me the reference via email.</p> <p> </p> <p>I would like to highly that during my conversation with Lucky around 9am today he was rude and was laughing as if I am an idiot. I do not want anything further to do with Vodacom and wish for the porting to be cancelled with immidiate effect as my number has not been working for 2 days now due to this unprofessionalism and blatant disrespect to customers. I do not want any of my documents to be processed for a new contract as i will go to another service provider that understand customer service and is serious about customer satisfaction.</p> <p> </p> <p>Just a note, I have had bad reviews about this store with friends telling me they waited a month for their contracts to be processed. despite this bad reviews, I had trust my experince will be diifferent. Alas I was wrong. I find this alarming since this mall predominetly caters to black people. It is disturbing to think one can get a good service in big malls as compared to the black malls. This is utter disgust and i will never associate myself with your brand again.</p> <p> </p>