Bad Customer Service - Vodacom

Over a week ago l wrote a review about Vodacom. They kept my account open even when the contract term had come to an end and the number migrated to prepaid. I had also specifically requested called in and requested that the account be closed, when the contract term came to an end. My credit profile still shows that l have an active account with Vodacom, that has a balance which l do not know of. I received a private reply from vodacom on my review the day after posting my dissatisfaction. It was an apology for my bad experience with the institution, and assurance that l would be called by a consultant to resolve this. Interestingly, the response came through on the 4th October 2019yet to this day l have not heard a thing from Vodacom. I expected better from Vodacom, not these false and empty assurances.