Bad Customer Service to None

I have been receiving the worst service from Vodacom. After holding the line for an hour today to speak to a consultant, and once I got through to Vatiswa the line was quiet for another 15 minutes until it eventually got disconnected. I have been trying to get ahold of their customer care department for the past week. I have gotten no response to my e-mails either. It is really terrible how difficult Vodacom has made it be to get mereservice.