Bad customer service, rude consultants

Item: Vodacom
Rating: 1
Author: Bomikazi S

My morning is not very good today. I am calling vodacom to enquire about my account which they told me is in arrears. The accounts consultant referred me to insurance department because we realized that they billed me twice for the same month.

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Replies (1)

Vodacom's replyOfficial

11 Sept 2025, 12:01

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply11 Sept 2025, 12:01

Official