RB
Roelof B

1 reviews | Active since Nov 2009

05 Jan 2017, 13:18

Bad customer service response time and no progress Vodacom account

<p>Complaint about deductions and debit order to resolve problem. Ref # s3-ge719-9xjne<br /> ********** . Spoke to Wayne at Vodacom Customer care there after to Joseph solutions department for just about 3weeks and have not received any feedback with regards to the account. Automatic system adjusted arrangements which was not made with Vodacom and result that the account is not correct.</p>

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Replies (1)
Vodacom
Vodacom's reply06 Jan 2017, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team