Bad Customer Service re Upgrades

Hello, I am currently experiencing an extremely frustrating period with VODACOM re my upgrade and my account as a whole. Firstly, after more than a month of attempting to attain resolution and despite numerous calls (collectively around twelve hours) and feedback that my issues have been resolved, I have found out that it has yet to be remedied. I have attached photographs off the references which may or may not be the reason why I cannot upgrade to my new phone, which is in stock. I have also attached a photograph of the system fault that the Vodacom consultant receives on his system, when he attempts to upgrade (Vodacom Canal Walk - Lower Level). I am told that it is due to an IT error on the part of VODACOM by the consultants, however when myself or the consultants call the various departments to notify them of this, they blankly state that the error was resolved and is closed. YET I CANNOT UPGRADE.

As a Red Advantage client and a loyal Vodacom customer for over 6 years (with about 5 contracts on my personal name) I am completely and utterly disappointed in VODACOM and have lost complete faith in them resolving this issue. To a point whereby I do not mind paying a slightly higher monthly spend and migrate my entire portfolio (business and personal) to MTN.

Note: I have received calls from various team leaders and supervisors within the month to say that matter is resolved - IT IS NOT AS I CANNOT UPGRADE. I have received Automatic generated SMS's from VODACOM stating the matters are resolved - IT IS NOT AS I CANNOT UPGRADE. Consultants at Canal Walk who are extremely helpful and who have showed me on their system in the 2nd of January are : Mr. Shudley and Mr. Jermain. This can be verified with them as they have also tried to talk some sense to VC IST departments.

If not resolved within 24 hours, I will migrate to another service provider.

Rgds K.E