BAD Customer Service - Online and returns departments

<p>On the 19th March 2017, I upgraded my contract online and received confirmation of the order placed for my new phone. The email stated that RAM would deliver my new phone during that week. A week had pasted and no delivery. I called the online department on Friday 24th March to enquire when the phone would be delivered only to discover that they had no record of my order being place which I found to be very strange as I received an email confirmation. The consultant on the line assisted me by upgrading my contract from her side. I advised her that I was going to be away the following week for business and questioned whether someone could sign on my behalf upon delivery. She advised that this could be done however I need to leave a copy of my ID and letter with my friend in order for her to sign on my behalf. All required documents were left with my friend. On Tuesday 28 March RAM delivered the phone however my friend was not available to sign at the time due to being in a meeting. The deliver guy said that he would deliver the following day, Wednesday 29 March 2017 however this was not done. Upon my return to Cape Town on Friday 31 March my friend informed me that the phone had not been delivered. On Monday 3 April, I called RAM couriers and the lady I spoke to advised that my package was returned to Vodacom on Thursday 30 March with no valid reason. According to her all was in order. She advised that I had to call Vodacom and ask them to send the phone again. I called Vodacom and they advised that I needed to wait until the phone has been returned on their side. I called the following weeking and was advised that the phone was returned to Vodacom on Wednesday 5 April however it was not cleared on their side yet. I was told to give it 7 - 14 working days for the return to take effect. I spoke to one on the Vodacom consultants via the online chat due to Vodacom experiencing high call volumes and the lady I spoke to contacted the Consultant who placed the order for me and told me that she would return my call. I have not received any call from the consultant or any feedback from Vodacom. I called the online department again on Friday 19 May, was on hold for a while then got transferred and the line was cut. called again and was eventually transferred to a consultant who didn't even bother to take my call. The call went to someone however I no one responded when it went through even though I was shouting "hello " all the time I eventually hung up and logged into my profile to check if I could to the upgrage online myself. I was not able to do so - I received the following message - InComplete order exist for MSISDN. I went to the Vodacom store at the Waterfront on Sunday 21 May and spoke to a Consultant who advised that the undelivered phone was never cancelled and I am being billed for a phone which is not in my possession at all. My contract is due to expire on Wednesday 24 May 2017. Almost 2 months have passed and Vodacom did not even bother to update my profile when the phone was returned on 5 April 2017. Extremely bad service from their side!! </p>