Bad customer service on Vodacom Facebook messenger platform.
One day to get the a query resolved on Vodacom Facebook messenger platform. I log in at 09H05 as question on my account it is now 18H57 still not resolved. I tink Vodacom must be proud of their service.
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Vodacom's replyOfficial
25 Nov 2020, 20:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Nov 2020, 20:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
28 Nov 2020, 13:36Hi
are you consultants trained to irritate the living daylights out of the customers or do they have a natural abilities to do that ?
i just received a call from one of your consultants from new contracts department , first of all how did my complaint end up wit new contract department and then secondly she did not give a dam if i don't get assisted with my original problem hence I am here complaining so please pleas can someone from customer service phone me my number is
***
are you consultants trained to irritate the living daylights out of the customers or do they have a natural abilities to do that ?
i just received a call from one of your consultants from new contracts department , first of all how did my complaint end up wit new contract department and then secondly she did not give a dam if i don't get assisted with my original problem hence I am here complaining so please pleas can someone from customer service phone me my number is
***
's update28 Nov 2020, 13:36
Reviewer Update
Hi
are you consultants trained to irritate the living daylights out of the customers or do they have a natural abilities to do that ?
i just received a call from one of your consultants from new contracts department , first of all how did my complaint end up wit new contract department and then secondly she did not give a dam if i don't get assisted with my original problem hence I am here complaining so please pleas can someone from customer service phone me my number is
***
are you consultants trained to irritate the living daylights out of the customers or do they have a natural abilities to do that ?
i just received a call from one of your consultants from new contracts department , first of all how did my complaint end up wit new contract department and then secondly she did not give a dam if i don't get assisted with my original problem hence I am here complaining so please pleas can someone from customer service phone me my number is
***