Bad Customer Service on Ticket Logged for WiFi down.

I have been a customer of Vodacom for the last 4 years and their customer service gets from bad to worse. I called the call-center at 09H00 on Thursday, 04-04-2024. Agent (who was helpful) ran a few tests and concluded that the issue is with the black fiber box. She logged a ticket SR*** and informed me that it would take up to 48 hours for a technician to get back to me. 17 hours had passed and no response. Phoned the call center for feedback on Friday, 05-04-2024 at 14H00. Another agent answered. Not very polite and not very helpful. She informed me that the ticket is with the technical team still in open status. A technician will contact me as soon as one is available. The agent told me that she would log a new ticket with Metrofibre. I responded that she can do that while I lodge a complaint. No attempt from the agent to assist any further and the call ended. It is now Monday, 4 days later, and still no feedback. 48 hours have long passed. I am without WiFi from 27 March 2024, but I can guarantee you I will be charged full subscription fee for NO service rendered. This is absolutely bad service, and customer service from Vodacom. I will definitely be changing my service provider. In the last 7 months I've had more downtime than uptime. I cannot see why I should subscribe for a service when Vodacom frequently down and you have to wait days for assistance.