Bad customer service on my new contract from Vodacom and Vodacom Zewenwaght store western cape

I took out a contract on 9 November 2022. The agent at their Zewenwaght store gave me bad service and was irritated when I asked her to explain aspects of the contract I could not understand.

My contract value is R169. I had to pay R160 in store for sim fees and vodacom deducted a futher R235 from my account. I asked the customer care line to explain to my why I had to pay R404 and they referred me to the shop. I then went to the shop and they could not tell me what I was billed for.

Please future and current vodacom customers, be aware of your bills and billing and do not be intimidated to not ask questions it is your right as customers.