Bad customer service of fibre!!!

Item: Vodacom
Rating: 1
Author: Buhle M

Poor customer care!!! I am extremely disappointed with the vodacom fibre service. I have since lodged a relocation on 3 February 2021, they said the waiting period is 30 working days. Today it’s the 24 of March 2021 when I call they are telling they start counting the 30 days from March and not February so now tell me what is the use of the 30 working days clause. I am still billed for the month I have sent the relocation claim and the waiting month

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Replies (1)

Vodacom's replyOfficial

24 Mar 2021, 11:15

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply24 Mar 2021, 11:15

Official