Bad customer service, no customer support, no customer care

Item: Vodacom
Rating: 1
Author: Alice S

@Vodacom I’ve been a victim of two SIM swaps – on 18 March and 20 June – which led to eWallet ***** and financial loss.

I've emailed multiple times, but all I get is a link to TOBi the bot. This is a serious security failure, not a joke.

I need a human to respond – now.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

09 Aug 2025, 08:01

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply09 Aug 2025, 08:01

Official