BAD CUSTOMER SERVICE & INCORRECT ITEMS SENT

<p>One of my contracts became due for an upgrade and me being the online shopper I reckoned that I might as well do it online. So I went onto the Vodacom website checked out some of the deals and decided to go for a laptop package since I am upgrading my data line, found the perfect deal with an HP laptop and a ZTE pocket router.</p> <p> </p> <p>The website didn't give much detail on the deal but I managed to find the specific model laptop advertised in an instore pamphlet. I then returned to the website and placed my order. Very excited today I received my package but to my disappointment, it is not what was in the picture. I received a Lenovo entry level laptop not at all what I was expecting but at least the pocket router was the right model as advertised.</p> <p> </p> <p>I then jumped onto my cell and called the online support team, told the consultant I am not happy and that I received the wrong laptop. I received the following reply, "sometimes the system selects and processes the wrong items and we apologise for the inconvenience" I thought ok, say that is possible how can this be rectified. I received the following response, “a courier can be sent out to collect the parcel we will then reverse the deal and allocate the correct item, however, the courier will collect in 7 to 14 working days!!!”</p> <p> </p> <p>What the hell?? This is not on, to no mistake of mine I now have to suffer because something went wrong on Vodacom's side. I do not see how a consultant is trained to even say this to a customer, I understand procedures however if it is not a customers fault how can corrective measure be subjected to company procedures... I am vurious to say the least!!!</p>