Bad customer service from Vodapay Department

Called Vodacom to enquire about their Vodapay that doesn't work and i was transferred to their Vodapay department. Was on the line for about 10 to 15 seconds, hearing couple of ladies talking in the background before attending to my call and when the lady by the name Lebo responded to my call, she never even apologize for hanging me for those seconds. I then explained my problem and she sounded so rude...There was a bit of silence from her side and i kep on saying 'hello, hello' until she eventually hanged up without even saying a thing. We keep complaing about this worst behaviour (worst experience) about Vodacom Services and their *********** staff members bt nothing gets done. Its like our complains fall on deaf ears. So annoying.