BAD CUSTOMER SERVICE FROM VODACOM INSURANCE

It is with a heavy heart I have to write this terrible review. A rejected insurance claim, that has been escalated has been declined due to a dirty loophole in the T’s & C’s of the contract. Though they were still taking the money and debiting my account for said phone. They take the money but reject the claim. No loophole protecting the customer there. They would rather loose my business than honouring my clam. I had 4 phones insured with them, now cancelled.. yet, as I was asking them about this claim, if felt like none of my questions were really answered. It’s like they just read a response from a generic answering sheet or something. Same thing over and over. You can hear how you are just irritating them. They cant wait to drop the call! It’s heartbreaking. I’ve been a loyal customer for more than 15 years and this is how they repay your loyalty. Apparently, this is a common problem.. unfortunately. This is the second bad review I’m writing in a week. I’m still waiting for a call as promised in the response on the other review. Don’t hold your breath. It’s an automated message. If you consider vodacom insurance, think long and hard. It’s almost as expensive as my car insurance (per phone) and they don’t like honouring claims. Find an alternative. Good luck