bad customer service from Vodacom

On the 19th of May I went to Vodacom at Maponya mall the intention was to change ownership of my current Vodacom number, my cell number is under My friend’s profile. We went in store and submitted all the relevant documents as requested in order for this change in ownership to take place. Unfortunately, on the very day we were told there is a system glitch that is giving them a challenge from completely processing this request they then told us they will log a call and will update us once sorted and they will proceed with the change in ownership. A week went by with no feedback I then decided to email the lady who was assisting me at Vodacom she told me the case has still been pending. I have been doing follow up emails till to date and still no positive feedback nor any engagement. I went back to Vodacom again on the 1st of June to find out what is happening with my case, and she informed me that the case was logged and it’s still pending they do not have an ETR. This is frustrating the back and forth of this matter when all I’m trying to do is to change ownership of my current number onto my name we submitted everything that was needed, I am the one who has to constantly check with the store and remind them of my case there is no initiative whatsoever in terms of communication and it also seems no sense of urgency this is really appalling Vodacom