Bad customer service from Vodacom call center

I have been having an issue with my airtime and data disappearing, called the customer care line on the 16/11 spoke with the consultant by the name of Siphosethu, stated my issue asked him to file a service request regarding the issue he put me on hold and dropped the call, called again spoke with the consultant by the name Lerato who was not willing to assist me asked to speak to her team leader and she said her team leader is busy, she will ask her to call me and dropped the call. On the 20/11 I called again spoke to someone didn't get her name she was on training so cannot file the service request, asked to speak to someone who can and a coach by the name of Nomonde who refused point blank to file the service request as she told me she is not going to do it.