KM
Koketso M

1 reviews | Active since Sept 2022

05 Sept 2022, 15:50

Bad customer service from vodacom

I had a bad experience with vodacom Nelson Mandela At Sandton I opened a contract and was on open line without me being aware of tht and made me sign without me reading the contract now am paying what was not agreed to be paid am paying more and when I call them they do not assist and give bad customer service, at this point I want to cancel the contract and move on I don't even have three months with them but they treat me like trash and they don't appreciate my money.

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Replies (1)
Vodacom
Vodacom's reply05 Sept 2022, 16:21
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team