Bad customer service from vodacom

Item: Vodacom
Rating: 1
Author: Ettienne M

Good day My contract expired in December 2020, Vodacom still billed me till today after I canceled my contract on the 05.01.2021.Made several calls to Vodacom cancelation department to canceled the contract and also found out my calls wasn't recorded. That's ***** and would like to take this matter to the news paper.My lawyer's are also busy with this investigation and want to sue vodacom.

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Replies (1)

Vodacom's replyOfficial

02 May 2022, 16:18

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply02 May 2022, 16:18

Official