Bad Customer service from Vodacom.

I have upgrade 1 April 2022 when I got home the phone had know connection on the farm I call Vodacom and I was informed to bring in the phone after 4 weeks they exchange the phone with the same phone I did explain to Vodacom it is that specific phone Redmi note pro 10 when I got back on the farm I called Vodacom they told me to bring in the phone since when Vodacom have the phone in there position. Vodacom told Me it would take a while for them to cancel that contract I am paying my contract every month sins then R400 per month it have been 5 months know they still have the phone and I still don`t have another phone every week the same story. Please don`t support Vodacom Service is bad and so is that specific phone.