Bad customer service from Vodacom

I've gotten feedback from Fabian that works at hello Peter customer's service on behalf of Vodacom .I'm still waiting its been more than two weeks now . I was being told that this will be sorted out, the situation regarding the selfone that needs to be paid . The Canalwalk Vodacom repair shop have fixed the selfone and I was being told that there was still an outstanding amount that needs to be paid which the data Vodacom shop at Canalwalk is accountable for to pay .Fabian told me that he will get it sorted out and I'm still waiting on when the situation will be resolved