Bad customer service from the Customer service operations center of Vodacom business

I bought a router from Vodacom last year in December, the router only worked for a couple of weeks and then stopped, every time we try connecting, it says the router is "connected with no internet". January the 13th 2025 ,i logged an incident with Vodacom and they indicated that someone would call me to assist with the issue ( Ref number SR***). I followed up on the 16th January 2025 and spoke to Rethabile, who indicated that their technicians would call me later on that day to assist me, No one called. On the 17th January 2025 i spoke to Rose who told me the same thing , i even told her that no one has contacted me since i logged the incident, and she insisted that someone would call me but not one called. On the 20th January i spoke to Rea and i told her that i will be reporting them as no one seems to want to assist. I kept on getting emails that my incident is reassigned to different people but none of them has called me . They requested information regarding the router via email which i provided , i have restarted the router multiple times. I got another email saying i must press the reset button for 30seconds and still the router has no internet. My indicent has been assisgned to the following people: Gugulethu Richard Mbatha 14 Jan 2025 Boinelo Charmaine Gabotlhaelwe 16 Jan 2025 Hlawulekani Meekness Shingange 18 Jan 2025 Regodile Pearl Rakgwale 18 Jan 2025 Edith Duduzile Langa 18 Jan 2025 Andries Mpho Mohlala 19 Jan 2025

None of the the above mentioned has contacted me to assist. On the 24th January 2024 Edith Langa sent me an email saying my incident has been escalated to the CIC team, with a 24hour turn around time and if they cannot resolve the issue it will be escalate to the radio planning team, with a turnaround time of 14 working days which is ending on Friday, and i have not gotten an email or call to update me on anything.

I am very disappointed by the Customer service operations center of Vodacom Business Technology services. It seems no wants to assist or even bother to contact me with any update. I am working from home and have to spend money on buying data while paying for a router which does not have any internet. at this point i would prefer to cancel this contract and try another service provider who values their customers.