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Thikho M
1 reviews | Active since Jun 2018
13 May 2023, 11:00
BAD CUSTOMER SERVICE FROM AGENT TO U PROFESSIONAL MANAGER
I AM VERY DISAPPOINTED WITH VODACOM CUSTOMER CARE BAD SERVICE FROM AGENT TO MANAGER,I LOGGED A QUERY ON THE 06 STILL TODAY IS HASN'T BEEN RESOLVED WHEN I CALL FOR FOLLOW UP THE AGENT HANG THE CALL,I CALLAD AGAIN AND REQUESTED TO SPEAK WITH A MANAGER WHICH I ENDED UP GETTING BUT SHE GAVE ME ATTITUDE, SHE COULDN'T EVEN SOLVE MY QUERY SHE WAS ONLY THREATENING ME THAT ITS EITHER I LISTRN TO HER OR SHE WILL HANG UP,WHICH SHE ENDED UP HANING THE CALL,HOW UNPROFESSIONAL AND NOT WELL TRAINED MANAGER
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
13 May 2023, 11:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 May 2023, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Thikho M's updateReviewer Update
13 May 2023, 15:09This response is irrelevant to my query not helping at all,You must value customers we choose vodacom from network that can do better
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Thikho M's update13 May 2023, 15:09
Reviewer Update
This response is irrelevant to my query not helping at all,You must value customers we choose vodacom from network that can do better
TM
Thikho M's updateReviewer Update
16 May 2023, 08:07IS THAT A FEEDBACK AFTER A SUCH POOR SERVICE AND DISRESPECT I GOT FROM MANAGEE?YOU THINK GIVING ME 1GB IS A SOLUTION?
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Thikho M's update16 May 2023, 08:07
Reviewer Update
IS THAT A FEEDBACK AFTER A SUCH POOR SERVICE AND DISRESPECT I GOT FROM MANAGEE?YOU THINK GIVING ME 1GB IS A SOLUTION?
TM
Thikho M's updateReviewer Update
16 May 2023, 08:07THIS IS JOT NO ALL ABOUT DATA THE SERVICE I GOT IS VERY BAD,YOU DONT VALUE CUSTOMERS L,I AM VERY DISAPPOINTED
TM
Thikho M's update16 May 2023, 08:07
Reviewer Update
THIS IS JOT NO ALL ABOUT DATA THE SERVICE I GOT IS VERY BAD,YOU DONT VALUE CUSTOMERS L,I AM VERY DISAPPOINTED