Bad Customer service for repairs to be done

First off when me and my wife got our new upgrade phones after a time we noticed my wife's phone camera is blurry so we checked settings on my phone and hers (exact same phones) all the same and still the photos was blurry. She took it to vodacom shop and \they\" told her its not the phone it must be a setting. after some time we checked and checked tried all settings and still the same. This time I went with my wife. Sales consultant still argues its a setting and cant be the phone till i showed the difference in camera view on my phone compared to my wife's... \"yes she can see\" then all kind of excuses not to send it for repairs like \"they wont fix the phone and send it back saying there is nothing wrong and we are going to pay for repairs or the phone will come back more damaged and... and...and. Argued some more till she decides OK i will book it. NOW I HOPE FOR YOUR SAKE IT WILL BE FIXED... Job nr :***7"