BAD CUSTOMER SERVICE - FIBRE DEPARTMENT

I have had the worst experience with Vodacom Fibre Dept and Collections Dept. I made an arrangement with regard to my fibre line, but my line was still not reinstated from 10 January 2023 to 2 February 2023. When I requested to cancel the fibre line - their agents tried to convince me to downgrade from 50mps to 20 mbp without dealing with the initial terrible customer service that I had to endure. My contract is on a month to month, but they still want one months' cancellation - TERRIBLE SERVICE