Bad Customer Service- Fibre Connection

Home Router Connection- i hve relocated from one complex to another. Radius of less than 5 Kms. I reside less than 5 kms to Vodaworld but the call center experience I recieved in re-connecting my home router is appalling. I do agree that i shouldve given them 30 Days ,but bow when i call in to follow up all i get is nonsensical answer that lacks in depth like we are awaiting your proof of residence- i emailed that 9 days ago- then they say no the current isp line doesn’t want to give us go ahead- i sent the agent the proof that the current line is cancelled.All im looking for is an ETA for when the re-activation of my line will be done. I was promised that we will expedite this and it should take less than 14 days. Im on day 12 and by the element on non response - i doubt this will be met. Can someone from Vodacom Fibre department call me and advise when a technician will be on my premises to reactive/reconfigure the line.