Bad Customer service - Fibre

I am writing to formally raise my concern regarding the ongoing delay in activating our line under reference SR***. We have now been struggling for over a week and a half to get this resolved. During this time, we have had to rely on our personal mobile data to continue working from home, which is both inconvenient and costly. Despite multiple follow-ups, we are repeatedly told the same thing: “It has been sent to the activation department.” However:

We were informed that the activation team has attempted to contact us, yet none of our phones show any missed calls. Several consultants have been unhelpful and, at times, dismissive, stating they cannot assist further until the activation department contacts us.

This level of service is extremely disappointing, especially given the urgency of our situation. We request the following as a matter of urgency: Immediate confirmation of the actual status of our activation. A direct contact or confirmed appointment time from the activation department. Resolution of the issue without further delay.

Please treat this as a priority escalation. If this matter is not resolved promptly, we will have no choice but to escalate further through formal channels. We expect a response as soon as possible. Pieter De Necker ***