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Leverne D

1 reviews | Active since Dec 2015

18 Jan 2018, 16:23

Bad customer service feedback on a ********** transaction

Since the 18 Dec 2017 i am trying in vain to get the ********** query that i logged with vodacom customer service department resolved, no customer feedback given i have to call them everytime to get feedback and my query was closed twice without any feedback and i will call to re-open it to be told that a new one needs to be logged and having to go thru the same process again. Its is so frustrating to be told the exact same thing by consults and i quote " the system says.........." but the query does not get resolved. Up until today i have not received one call from vodacom to give me an update i have been a client for +-10 years now and this is the type of service that i get.

VERY DISAPPOINTING ***********************

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Replies (2)
Vodacom
Vodacom's reply18 Jan 2018, 16:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

LD
Leverne D's update30 Mar 2018, 15:21
Reviewer Update
Hi Please note that till today I didn't receive my money(refer to email trail below) back and I am still bring invoiced for the *****ulant upgrade that was done. I am going to report vodacom to the ombudsman as this is seriously rediculous that I am struggling sine November 2017 wihth this issue. Vodacom system is not evens updated as it tells me I can only upgrade in 2019 which is not a true reflection. If never ever come across such disgusting customer service, I'm a vodacom client for more than 15 years and I am considering stringy to take by business somewhere else as I feel I am being ****** in broad daylight. I donT want to deal with any consultant nor do I want to hear anything abut what your system say, I want one of your managers to personally give me a call and have histhing sorted out asap. This contract is costing me money and paying for something because people cant do their work. I am giving you guys 3 working days to contact me. Kind regards Leverne On Monday, February 12, 2018, Mnisi, Ntombizodwa, Vodacom South Africa (External) ********** wrote: CN Workflow ID ********** 17 was updated by MIKEC_VODACOM during approva ¦ ¦ l at 2018-02-12T06:51:00.064+02:00 for CN Acc I ********** , CR Amt 1924. ¦ ¦ 98, DR Amt 0.0. Reason: Upgrade. This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners. “This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "