BM
Bandz M
1 reviews | Active since Jun 2020
31 Dec 2021, 11:50
Bad customer service
I bought R140 worth of airtime through the voda app on the 15th December 2021. Airtime was not loaded on my phone. I immediately contacted vodacom and logged a query on the same day, been struggling to get the matter resolved. I also contacted vodacom customer care through the FB messenger and every day they promise that they will investigate and give me feedback. I've waiting since the 15 December for the matter to be resolved, money went off from account. I've emailed vodacom the bank transaction history and proof of purchase from the app, they don't seem to be interested in resolving my issue. Bank does not want to refund and reverse the transaction, dispute declined twice
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
31 Dec 2021, 14:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Dec 2021, 14:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BM
Bandz M's updateReviewer Update
31 Dec 2021, 15:39What you are saying is not new. I've done it already . Bank deducted money from my account, surely you must have seen the payment in your statement, but you still not giving my data. The bank told me there's nothing they can do I must contact the merchant. Sorry I'm not a satisfied with your response.
BM
Bandz M's update31 Dec 2021, 15:39
Reviewer Update
What you are saying is not new. I've done it already . Bank deducted money from my account, surely you must have seen the payment in your statement, but you still not giving my data. The bank told me there's nothing they can do I must contact the merchant. Sorry I'm not a satisfied with your response.