bad customer service

In October 2020 I took out a business LTE- connection. In December 2021 I closed my business account due to closure. But I first instructed all debit orders to get transferred to my personal account. I also have 3 bank accounts. In February 2021 I did not get internet. I called customer service- who said my debit order didn't go off I had to pay R729- I promptly did the payment thinking it might have been missed by the bank- sent POP and waited for reconnection. Called CC again was told it takes 24hours before activation- waited called again the next day- each call from day one was transferred to various incorrect departments. Reach collection and was told account in arrears for 4 months. I was shocked as I was not aware of this, I had given the agent 2 bank accounts that could have been debited. I received no calls or emails from Vodacom to indicate this. I was using the internet every month. No one even stopped the service, which could have alerted me. My accounts department was closed due to covid. suddenly I had to find the lump sum. but I contacted cc daily again being transferred to various departments. My frustration was increasing. I put other people to call- every time we encountered rude agents. no one knew how to resolve h issue. The sales agent Diveshen Govender. never answered his call or returned miscalls. We eventually got hold of him and he was upset as to why he was called and the agents didn't resolve the issue. I never heard from him again. Today is the 9th and still no internet-spoke to a manager his answer was he is very upset that we complained about his agents. Finally, after 3 other calls and several hours of waiting in line one agent was able to unlock the account- still waiting for connection at 18.30- she said up to 4 hours. I work from home and have lost productivity- I had to buy data for a Telkom pocket router. the worst service ever