BAD CUSTOMER SERVICE EXPORIENCE

IN OCTOBER AND NOVEMBER 2020 I WAS DEBITED MORE THAN MY USUAL AGREED CONTRACT AMOUNT WHEN I CALLED VODACOM INSURANCE TO ENQUIRE I WAS TOLD THAT THE SYSTEM ACTIVATED INSURANCE FOR ME ...I THEN ASKED THE CONSULTANT TO CANCEL IT BECAUSE I NEVER CALLED IN OR ASKED ANYONE TO ACTIVATE IT FOR ME, THE CONSULTANT TOLD ME THAT SHE WILL CANCEL AND REQUEST FOR REFUND I CALLED TWICE AFTER THE INITIAL CALL ON THE 15TH OF OCTOBER 2020, REQUESTING FOR MY REFUND AND I STILL HAVENT RECEIVED IT, SOMEONE BETTER REFUND ME BECAUSE I AM TIRED OF VODACOM AND THEIR STUPID DELAYS