Bad customer service experience, unhelpful consultants

Renewal/upgrade of contract done telephonically seemed okay until I received the cellphones and two micro sim cards instead of one for the extra phone from the double deal. No instructions were included as to which one is for the extra phone as the second one was not necessary since the current contract phone has a sim. Upon seeking help from Musgrave vodashop consultant mistakenly did sim of another contract phone not needing any sim swop. Thanks to the supervisor Jennifer and a different consultant Portia the matter was sorted the following day. No thanks to Vodacom call centre as person I spoke neither cared nor gave me any solution! Such miserable customer service from Vodacom. I would recommend against the company.