JN
Julia N
1 reviews | Active since Apr 2019
08 Apr 2019, 11:06
Bad customer service ever
January 2018 i opened a contract with vodacom I have never really enjoyed my contract ever since that day i regret the day i got that contract,I app**** for a 269 montlhy contract but i ended up paying 2000 for 3months,now I app**** for cancellation on the 25th of February 2019 they sent me a Premature cancellation quotation I paid the amount of R4068.46 on the 26th of February 2019 i tried calling the cancellation site to check if my contract has been cancelled but it seems like my calls are being ignored i visited the vodacom store near me i got no help now they keep on calling me telling me that I owe them,my cancellation fee did not reflect.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Apr 2019, 11:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Apr 2019, 11:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JN
Julia N's updateReviewer Update
08 Apr 2019, 11:26I hope it will be before the end of today cause i want this nightmare of vodacom to be over i am really tired of this.
JN
Julia N's update08 Apr 2019, 11:26
Reviewer Update
I hope it will be before the end of today cause i want this nightmare of vodacom to be over i am really tired of this.
Vodacom's replyOfficial
08 Apr 2019, 13:57Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is *** and a request to have this matter prioritized, has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is *** and a request to have this matter prioritized, has been submitted.
Regards
Vodacom Consumer Website Team
Vodacom's reply08 Apr 2019, 13:57
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is *** and a request to have this matter prioritized, has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is *** and a request to have this matter prioritized, has been submitted.
Regards
Vodacom Consumer Website Team