Bad customer service

Item: Vodacom
Rating: 1
Author: Unity M

the call centre agent was very rude when i called in to cancel my cell phone contract. He tried to sell me something and when i wasn't interested he became aggressive. He even went mute on me and told me he doesn't have to do anything. The agent's name is Titus.

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Replies (1)

Vodacom's replyOfficial

05 Sept 2023, 12:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply05 Sept 2023, 12:10

Official