Bad Customer Service

I have placed an order for Fibre on the 25th of April, and to date I still have not received my router. On the order form on their website it lists that you can provide a different day time address for delivery, which was done. However the router was handed over to RAM with my home address listed, instead of the alternative delivery address as requested. After numerous attempts with RAM to get this delivered to the correct address, I am still sitting without a router. I even cancelled my meeting to meet the RAM driver at 4:30 as agreed at my home address, who then chose to show up after 6pm, and then notes that I did not keep my appointment. The driver cannot assume that people sit around and wait for them particularly when a firm time and date was agreed. I called Vodacom again on the 6th of May, after the incident with the RAM driver to understand why I do not have a router yet, even after informing RAM that I am unavailable for delivery at my home address. They then indicated that the issue was relogged to the correct address. I call back again today (12 May), only to be told that nothing was logged with RAM and that the router was sent back. What I would like to understand is whether my router will be delivered at the correct address or not. Otherwise I will need to cancel this order.